Rize Reviews started working with Allstate Construction Roofing in June 2020. One month later, we partnered with Allstate’s sister company, Colonial Contracting. In less than a year, Rize helped Allstate and Colonial increase their overall review volume by 26 and 22, respectively, improve engagement with reviewers and boost both companies’ local SEO and online visibility with optimized Google My Business (GMB) profiles.
+26
New Reviews
for Allstate Construction Roofing
+22
New Reviews
for Colonial Contracting
From the Client:
“Rize Reviews, and Courtney Quigley, especially, has been great to work with! When searching for the right review management company, Rize fit all of our qualifications and then some, all at a reasonable price. The biggest benefit from Rize is really their customer service. The platform is great and easy to use, but having a personal account manager working with us, taking a ton off of our plate, is irreplaceable. We love working with Rize and recommend their services to anyone.”
- Monique Thompson, Allstate/Colonial social media specialist
Project Overview
Allstate Construction Roofing approached Rize Reviews in June 2020, seeking a solution for effective review generation and review monitoring. In July 2020, Rize began working with Allstate’s sister company, Colonial Contracting, providing the same services. After delivering successful results and encouraging an influx of new reviews, both companies collectively decided to add review response as a service from Rize.
The Results Are In
In June and July 2020, the Rize team took on the responsibility of handling all incoming review responses from customers of Allstate and Colonial, allowing the respective teams the time and capacity to generate more leads for their businesses. With our focus on Google and Yelp, where most of their customers leave reviews, we have helped both Allstate and Colonial improve their overall review volume (26 new reviews for Allstate; 22 new reviews for Colonial) and engagement with reviewers.
Rize has managed to boost each company’s local SEO and online visibility with optimized GMB profiles. Rather than issuing a one-size-fits-all generic reply, we consult with Allstate’s and Colonial’s customer service representatives before issuing responses, so each reply offers a unique solution that tackles the specific concern.
The Rize team also disputes false feedback left on review platforms by mistaken reviewers outside their service areas. In some instances, customers have updated their negative reviews to reflect a positive follow-up experience. This is a result of our responses and escalation of the customer engagement, as well as the excellent customer service offered internally by each of the teams.
About the Client
Allstate Construction Roofing is a family-owned and -operated company that has been in business for 30 years, serving Southwest Florida’s roof and gutter repair and replacement needs. Allstate comprises a friendly team of customer service representatives and skilled contractors who prioritize thorough, full-cycle communication with their clients.
Colonial Contracting, sister company to Allstate Construction Roofing, has been in business since 1997, providing local home improvement contract services in the Northern Virginia area. The business works closely with insurance companies to ensure a smooth process throughout each project.
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