Why Online Review Monitoring
is Essential for Your Brand
Gain Actionable Insights and Improve Your Marketing Campaigns
Online review monitoring is the process of taking control of online conversations about your brand. It involves monitoring your brand mentions and customer feedback on multiple review sites and locations and implementing active measures to build and maintain a positive brand image.
According to a Local Consumer Review Survey conducted by BrightLocal, a whopping 85 percent of consumers place their trust in online reviews. Without a solid reputation monitoring strategy in place, disgruntled customers have the freedom to say whatever they like and stain your company image. This could lead to the circulation of malicious or damaging information about your brand across the web.
Streamline Your Online Reputation Monitoring Process and Gain Control of Your Brand’s Narrative
Brand monitoring has a direct impact on your business reputation, search engine optimization (SEO) and online visibility. With an online review monitoring system, you can:
Maintain a Healthy
In our fluctuating economy, your company’s digital presence is crucial to maintaining a strong brand reputation. Online brand monitoring allows you to track conversations about your company, provide professional review responses in real-time and improve customer relationships.
Boost Your Local SEO
According to brand monitoring experts, review signals make up 15 percent of Google’s local pack ranking factors. Using online review monitoring software, you can keep a pulse on your customer experience and realign your SEO strategy to boost your user engagement rates.
Build Lasting Customer Relationships
Increase the lifetime value of your customers by letting them feel appreciated. Online review monitoring allows you to provide your customers with valuable information and adjust your campaign strategies to fit your consumer needs more accurately.
Turn Negative Reviews
into Marketing Wins
Negative reviews can alter consumer perception of your business. Build credibility and trust among your clientele using review monitoring software. Reputation monitoring tools allow you to track down negative reviews and address customer complaints directly.
Attract High-Intent Customers
Statistics show that 72 percent of customers won’t take action until they read online reviews. Leverage social proof on your website and capture interested clients. Review monitoring tools are designed to help you leave a favorable first impression on your prospects and customers.
Move Your Clients
to the Sales Funnel
Online reviews play a substantial role in your customers’ decision-making process. According to Spiegel Research Center, customer reviews can increase conversion rates by 270 percent. Invest in brand monitoring services and scale up your customer success rate.
How Our Online Review Monitoring Tool
Helps Your Business
Manage Your Reputation and Build Trust with Your Followers
Strengthen your online reputation monitoring process and improve your business’ digital success. Rize Reviews offers an online review monitoring tool and reputation monitoring service designed to establish your thought leadership brand. Protect your digital presence with our 24/7 online review monitoring service.
At Rize Reviews, we leverage our review monitoring software to keep track of your customers’ brand experience across online channels. Unlike numerous brand monitoring companies that track limited review sources, we monitor your business' online reviews from all over the web.
Our reputation monitoring software boasts the following features and more:
No need to check multiple review sites separately. Rize Reviews offers full monitoring integrations with more than 100 websites. Using our review monitoring software, you can manage your online reviews all in one place -- saving you time and effort!
Customers that provide 4- and 5-star reviews are automatically directed to one of your preferred networks to leave a public review. Low ratings and poor customer feedback, on the other hand, are forwarded to your in-house representative for proper intervention.
Our online review monitoring tools can be customized to each user and location account. This is ideal for franchises and multiple-location businesses that require different levels of monitoring per store and location. Whether you have two or 2,000 locations, we make it easy to manage your online reviews.
Email Alerts and
Get the data and insights you need to track your online reputation within 24 hours. We monitor your online reviews and provide email alerts for every new customer feedback you receive. Our reputation managers can activate daily, weekly or monthly email alerts, depending on your preferred terms.
Integrated Reputation Monitoring Services
Businesses spend billions on marketing and advertising. However, at the end of the day, customer reviews are worth more than your marketing campaigns. In fact, studies reveal that 83 percent of customers trust online recommendations more than advertisements.
Take control of all facets of your online reputation with our full-service reputation monitoring solutions:
Harness your brand voice to show your customers you value their opinion and brand experience. Our review response publishing service is designed to help you address both positive and negative customer feedback with authentic, personalized review responses. We offer a 24/48 hour turnaround time every day of the year to protect your online reputation.
Get access to our free review widget when you sign up for our online review monitoring service. Our review widget allows you to aggregate and display customer reviews and ratings on your website from Facebook, Better Business Bureau (BBB) and Google. You also have the option to customize the widget settings based on your website structure.
Don’t have the capacity to manage all your clients’ online reputation? We’ve got you covered! We offer whitelabel reputation management services designed to help software and customer relationship management (CRM) companies deliver greater value to their end-clients and maintain stellar brand reputation.
Send us your customer list and we will take care of all your online brand monitoring and review generation needs. We launch customized email and SMS campaigns to encourage your best customers to leave online reviews on your preferred review platforms, and eventually, improve your conversion rate.
“I couldn’t be happier with choosing Rize. We use them in an ongoing way and also monthly
to help encourage our customers to provide us feedback on public reviews.
Rize Reviews helped us achieve over 1,000 reviews in a few short months!”
- Eric M., Vice President, Pogo Energy