Why Review Monitoring
is Essential for Your Brand
Gain Actionable Insights and Improve Your Marketing Campaigns
Online review monitoring is the process of taking control of online conversations about your brand. It involves monitoring your brand mentions and customer feedback on multiple review sites and locations and implementing active measures to build and maintain a positive brand image.
According to a Local Consumer Review Survey conducted by BrightLocal, a whopping 85 percent of consumers place their trust in online reviews. Without a solid reputation management strategy in place, disgruntled customers have the freedom to say whatever they like and stain your company image. This could lead to the circulation of malicious or damaging information about your brand across the web.
Streamline Your Reputation Monitoring Process and Gain Control of Your Brand’s Narrative
Brand monitoring has a direct impact on your business reputation, search engine optimization (SEO) and online visibility. With an online review monitoring system, you can:
Maintain a Healthy
In our fluctuating economy, your company’s digital presence is crucial to maintaining a strong brand reputation. Online brand monitoring allows you to track conversations about your company, provide professional review responses in real-time and improve customer relationships.
Boost Your Local SEO
According to brand monitoring experts, review signals make up 15 percent of Google’s local pack ranking factors. Using online review monitoring software, you can keep a pulse on your customer experience and realign your SEO strategy to boost your user engagement rates.
Build Lasting Customer Relationships
Increase the lifetime value of your customers by letting them feel appreciated. Online review monitoring allows you to provide your customers with valuable information and adjust your campaign strategies to fit your consumer needs more accurately.
Turn Negative Reviews
into Marketing Wins
Negative reviews can alter consumer perception of your business. Build credibility and trust among your clientele using review monitoring software. Reputation monitoring tools allow you to track down negative reviews and address customer complaints directly.
Attract High-Intent Customers
Statistics show that 72 percent of customers won’t take action until they read online reviews. Leverage social proof on your website and capture interested clients. Review monitoring tools are designed to help you leave a favorable first impression on your prospects and customers.
Move Your Clients
to the Sales Funnel
Online reviews play a substantial role in your customers’ decision-making process. According to Spiegel Research Center, customer reviews can increase conversion rates by 270 percent. Invest in brand monitoring services and scale up your customer success rate.
How Our Online Review Monitoring Tool
Helps Your Business
Manage Your Reputation and Build Trust with Your Followers
Strengthen your online review monitoring process and improve your business’ digital success. Rize Reviews offers an online review monitoring tool and management service designed to establish your thought leadership brand. Protect your digital presence with our 24/7 online review management solutions.
Online Review Monitoring Software
At Rize Reviews, we leverage our review monitoring software to keep track of your customers’ brand experience across online channels. Unlike numerous brand monitoring companies that track limited review sources, we monitor your business' online reviews from all over the web.
Our reputation monitoring software boasts the following features and more:
No need to check multiple review sites separately. Rize Reviews offers full monitoring integrations with more than 100 websites. Using our review monitoring software, you can manage your online reviews all in one place -- saving you time and effort!
Customers that provide 4- and 5-star reviews are automatically directed to one of your preferred networks to leave a public review. Low ratings and poor customer feedback, on the other hand, are forwarded to your in-house representative for proper intervention.
Our online review monitoring tools can be customized to each user and location account. This is ideal for franchises and multiple-location businesses that require different levels of monitoring per store and location. Whether you have two or 2,000 locations, we make it easy to manage your online reviews.
Email Alerts and
Get the data and insights you need to track your online reputation within 24 hours. We monitor your online reviews and provide email alerts for every new customer feedback you receive. Our reputation managers can activate daily, weekly or monthly email alerts, depending on your preferred terms.
Integrated Reputation Monitoring Services
Businesses spend billions on marketing and advertising. However, at the end of the day, customer reviews are worth more than your marketing campaigns. In fact, studies reveal that 83 percent of customers trust online recommendations more than advertisements.
Take control of all facets of your online reputation with our full-service reputation monitoring solutions:
Review Response Publishing
Harness your brand voice to show your customers you value their opinion and brand experience. Our review response publishing service is designed to help you address both positive and negative customer feedback with authentic, personalized review responses. We offer a 24/48 hour turnaround time every day of the year to protect your online reputation.
Get access to our free review widget when you sign up for our online review service. Our review widget allows you to aggregate and display customer reviews and ratings on your website from Facebook, Better Business Bureau (BBB) and Google. You also have the option to customize the widget settings based on your website structure.
White Label Service
Don’t have the capacity to manage all your clients’ online reputation? We’ve got you covered! We offer whitelabel reputation management services designed to help software and customer relationship management (CRM) companies deliver greater value to their end-clients and maintain stellar brand reputation.
Review Generation Service
Send us your customer list and we will take care of all your online brand monitoring and review generation needs. We launch customized email and SMS campaigns to encourage your best customers to leave online reviews on your preferred review platforms, and eventually, improve your conversion rate.
How to Leverage Review Responses
for Better Brand Monitoring
Show Your Customers Total Commitment to Their Satisfaction
Customer reviews are an invaluable business asset. With the right review monitoring strategy in place, you can improve your customer service practices, turn dissatisfied consumers into brand advocates and take advantage of conversion opportunities across the web.
In today’s customer-centric environment, however, simply displaying online reviews is not enough to increase your digital word-of-mouth referrals. As a business owner, you need to actively engage with your followers and respond to both positive and negative online reviews to improve your clients’ brand experience.
Studies show that negative reviews stop 40 percent of customers from making transactions with a company. This could result in reduced customer engagement rates, loss of revenue and low search engine rankings. Ultimately, negative reviews can damage the online reputation you have built for years. Don’t let this be the case for your business.
Invest in our online review monitoring software and review response publishing services to increase your overall ratings. With our integrated review response service, you can:
- Focus your digital marketing and review monitoring efforts on the right channels
- Boost your customer engagement
- Undo the damage of a bad experience
- Analyze your customer sentiments
- Take the necessary steps to improve your clients’ brand experience
- Deal with customer reviews in a polite and professional manner
Discover Our Client Success Stories
“I couldn’t be happier with choosing Rize. We use them in an ongoing way and also monthly
to help encourage our customers to provide us feedback on public reviews.
Rize Reviews helped us achieve over 1,000 reviews in a few short months!”
- Eric M., Vice President, Pogo Energy
Why Choose Rize Reviews for
Your Review Monitoring Needs
Demonstrate Your Online Authority and Win New Customers
Rize Reviews is your one-stop online review management agency. We believe that exceptional customer service is the pillar of business success. That is why our reputation managers continuously improve our online reputation monitoring tools and services to help you provide better services to your clients.
According to statistics, a single business review can lift your conversion rate by 10 percent. What’s more, 90 percent of consumers need less than 10 reviews to form an opinion about your business. Leverage our brand monitoring services and gain the following advantages:
Dedicated Project Managers
We assign a dedicated reputation manager to handle your brand monitoring. Our online reputation managers have extensive industry knowledge and expertise. With Rize Reviews, you can rest assured your business is well-represented online.
Holistic Reputation Management Solutions
Our online review management services cover all reputation management processes. From building and maintaining your brand recognition to recovering your online reputation, we can help you. We also provide full-service digital marketing services to ensure your business is on the right path to online success.
Automatic Review Monitoring
Streamline your reputation monitoring processes and rest easy knowing you have a secure online presence. We utilize our reputation management software in monitoring your online reviews, providing review responses and launching review generation campaigns. In this way, we solicit reviews from your most valued customers at the right time using the right platforms.
Comprehensive Campaign Reports
Get to know every detail of your business’ online activities. We provide comprehensive review monitoring reports to keep you updated on your brand performance. These include your review frequency, response time and review volume.
Provide Unmatched Customer Service Experience
Maintain a Positive Online Reputation with the Help of Rize Reviews