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Establishing long-term relationships with your customers requires sustainable solutions. For this purpose, using automated email marketing software is necessary to keep in touch with your customers at any point in their journey with your brand. Email marketing methods like email drip campaigns enable you to thank your customers after a purchase, ask for a review… Read More »
Online reviews are a proven driving force behind business growth, particularly for local businesses trying to claim their share of the market. With more and more people recommending products and services on social media and review sites, other consumers are using online reviews as a way to decide whether or not to make use of… Read More »
Customer experience (CX) is fast becoming the key differentiator among brands, and searches for what is CX? have been blowing up for good reason. Studies show that 86 percent of consumers are willing to pay more for a better customer experience, proving that customer experience – and customer satisfaction (CSAT), by extension – can make… Read More »