How To Turn a Disgruntled Customer Into a Brand Advocate
Social media has given everyone a voice – a single piece of positive or negative feedback can make or break your business. Therefore, it’s vital to build brand advocacy among your… Read More »
Best Ways To Get Your Customers To Leave Video Testimonials
Video content is revolutionizing the way people absorb information. Visual and fully immersive experiences are highly effective for keeping people engaged, and while online reviews have always been valuable, video testimonials… Read More »
How To Request – And Get – a Customer Testimonial
A customer testimonial showcases the best of what your products and services have to offer – through the eyes of your happy customers. It’s an indispensable convincing tool, but getting the… Read More »
NPS Survey Best Practices and How To Use Them To Guide Your Marketing Decisions
Expanding your customer base is critical to growing your business, and it’s no secret that a referral from a loyal customer is one of the fastest and cheapest ways to do… Read More »
Should You Outsource Your Customer Service and Review Response to a Chatbot?
If you’ve ever visited a company’s website, chances are you have experienced interacting with a customer support live chat or a customer service chatbot. Companies have taken new technology and in… Read More »
How a Business Should Respond to Online Trolls and Hate Speech (Dos and Don’ts)
Responding to negative reviews is one thing – but what if it escalates, and you’re suddenly dealing with troll attacks and full-on hate speech? Being aware of this ugly side of… Read More »
How To Use Sentiment Analysis in Your Reputation Management Strategy
Business owners leverage their positive customer feedback to improve trust and sales. But aside from your review scores, there is power in knowing, understanding and analyzing your customer sentiment: the core… Read More »
Why eCommerce Businesses Need Reputation Management
The eCommerce industry has grown exponentially over the past few years. Consumers are now more inclined to buy items online rather than from a physical store. With the industry’s growth, online… Read More »
Digital.com Recognizes Rize Reviews Among the Best Review Management Software of 2021
Rize Reviews cements its name in the reputation management industry after being recognized as one of the best review management software of 2021 by Digital.com, a reputable review site for small… Read More »
The Industries That Need Reputation Management the Most: Did Your Business Make the List?
Reputation management can be challenging for any business. However, there are businesses in specific industries that need more help than others when it comes to online reputation management (ORM). Businesses that… Read More »