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Find out latest industry information and tips and tricks about how to get great reviews for your business.

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Best Practices for Apologizing to Customers Through Online Reviews in 2023

Best Practices for Apologizing to Customers Through Online Reviews in 2023

By Dolly Kate Ching | March 23, 2023
Posted in Reputation Management

It’s no secret that shoppers prefer brands with less-than-perfect star ratings. But while having several negative reviews in the mix can be valuable to your brand, that doesn’t mean you should… Read More »

How Long Does It Take Google To Publish an Online Review?

How Long Does It Take Google To Publish an Online Review?

By Meg Datumanong | March 21, 2023
Posted in Reputation Management

We all know that positive, authentic feedback on social media platforms and review websites is critical to business success. However, a Google review carries the most weight.  Google is by far… Read More »

Top Online Review Sites for Businesses Across Industries

Top Online Review Sites for Businesses Across Industries

By Arrabon Toribio | March 16, 2023
Posted in Online Reviews,Social Media Reviews

As businesses strive to create a robust online presence and build their reputations, reviews are an increasingly important part of the equation. In fact, 88% of your potential customers will consult… Read More »

The Dos and Don’ts of Using Canned Online Review Responses

The Dos and Don’ts of Using Canned Online Review Responses

By Dolly Kate Ching | March 14, 2023
Posted in Reputation Management,Review Response

Even when the need for personalization is at an all-time high, there’s still a place for canned responses in customer engagement. With canned customer service responses, support agents are equipped to… Read More »

10 Signs You Need Help With Your Online Reputation

10 Signs You Need Help With Your Online Reputation

By Misty Casul | March 9, 2023
Posted in Reputation Management

Businesses that want to influence consumers should focus on building a solid online reputation management (ORM) strategy. While an excellent business reputation is one of a company’s core success elements, consistent… Read More »

What Does a Bad Online Reputation Cost a Business?

What Does a Bad Online Reputation Cost a Business?

By Dolly Kate Ching | March 7, 2023
Posted in Reputation Management

While social media has the power to magnify brand damage, a bad reputation doesn’t only travel the digital space but can also go as far as your business finances. In this… Read More »

Reputation Management for Restaurants: How To Get More 5-Star Online Reviews

Reputation Management for Restaurants: How To Get More 5-Star Online Reviews

By Dolly Kate Ching | March 2, 2023
Posted in Reputation Management,Restaurant

Without online reputation management for restaurants, you’re probably losing potential diners on a daily basis. Many restaurateurs are new to the concept of restaurant reputation management and why it’s the key… Read More »

What To Expect During a Reputation Repair Campaign

What To Expect During a Reputation Repair Campaign

By Justine Lubag | February 28, 2023
Posted in Reputation Repair

The internet has become a valuable tool for reaching out to new and existing customers while engaging with relevant audiences. However, all it takes is one bad post, one negative review,… Read More »

Why Your 5-Star Rating Might Be Scaring Away Customers

Why Your 5-Star Rating Might Be Scaring Away Customers

By Andy Tubig | February 23, 2023
Posted in Reputation Management

Online ratings and reviews significantly impact customers’ buying decisions. In fact, nearly 95% of consumers read online reviews before making a purchase (Spiegel Research Center).  Naturally, every company wants to get… Read More »

The Great Resignation: How To Attract Great Employees To Grow Your Business

The Great Resignation: How To Attract Great Employees To Grow Your Business

By Dolly Kate Ching | February 21, 2023
Posted in Reputation Management

The uncertainty brought by the pandemic and inflation became an opportunity for employees to ponder and rethink their current pursuits, future goals and priorities. With this, a job crisis called “The… Read More »

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