How to Make Restaurant Reputation Management Easy as Pie
Reputation is everything in the food business. The quality of the dishes you serve, the freshness of the ingredients, the service your staff provides (from cooks to bussers and every role in-between), and even the atmosphere, décor, and parking situation are under constant customer scrutiny. Once customers make a judgment about your business and post… Read More »
What New Dental Patients Look for in Online Reviews
If you’re a dentist, you know how important it is that your patients trust you, especially if they haven’t met you yet. And, online reviews have a significant impact on whether they choose you or the competitor. In this post, we’ll share the importance of dental reputation management and the impact online reviews have on… Read More »
How to Respond to Google Reviews the Right Way
If you’re a small business, Google reviews impact your reputation in a big way. To start, Google is the most popular search engine on earth. Added to that, 85% of consumers put online reviews on the same trust level as personal recommendations, according to Bright Local’s 2017 Local Consumer Review Survey. Online reviews can… Read More »
A Guide to Responding to Online Reviews for Home Services Companies
While there once was a time when word of mouth was the main method of reputation management, it’s true that today, your company’s online reputation will precede it. It’s so important to encourage and manage your company’s online presence. Responding to all of your home service company’s reviews can seem daunting, but it doesn’t have… Read More »
How to Respond to Negative Facebook Reviews
People who post Facebook reviews usually fall into two groups; people who want to share a positive experience, and those who want to publicly trash your business. Unfortunately, it’s the bad reviews that often grab customers’ attention. You probably can’t prevent getting a few negative reviews, but you can learn to respond to them in… Read More »
Study Shows Online Reputation Management Helps Businesses Boost Sales
Clutch, a platform of in-depth client reviews, data-driven content, and vetted market leaders, published a new study showing just how important online reputation management is to companies and brands in 2018. The study, which surveyed 224 digital marketers in the United States, shows that companies plan to allocate more resources to reputation management in 2018 to… Read More »
How is SEO affected by online reviews?
Anyone in business can tell you how important reviews are. Good reviews can make your business stand out from the crowd, while poor reviews can close your doors forever. According to a survey by the marketing firm BrightLocal, positive reviews make 73% of consumers trust a local business more. And customers are reading reviews more… Read More »
Why It’s Important for Businesses to Prioritize Online Reputation Management
In a digital era that’s dominated by social media and online reviews, businesses must constantly be aware of what is being said about their brand online. A recent survey conducted by Clutch found that businesses recognize the importance of online reputation management (ORM): more than half (54%) of the businesses surveyed consider ORM “very necessary”… Read More »
When’s the best time to ask for a review?
In 2016, BrightLocal surveyed a consumer panel of 1,000 people. The results of that survey showed that, if asked, 71% of people would leave a review for a business. That’s a lot of people who are willing to leave a review if asked! We get it, though – it’s hard to ask people to leave… Read More »
How to Respond to Negative Reviews
It happens to the best of us. No matter how vigilant you are at being a fabulous company with fantastic customer service, negative reviews happen. A product gets damaged during shipping, someone doesn’t have the experience they were expecting or an employee goofs. We’re all human, and it happens! It’s how you handle the negative… Read More »