Best Practices for Apologizing to Customers Through Online Reviews in 2023
It’s no secret that shoppers prefer brands with less-than-perfect star ratings. But while having several negative reviews in the mix can be valuable to your brand, that doesn’t mean you should… Read More »
How Long Does It Take Google To Publish an Online Review?
We all know that positive, authentic feedback on social media platforms and review websites is critical to business success. However, a Google review carries the most weight. Google is by far… Read More »
Top Online Review Sites for Businesses Across Industries
As businesses strive to create a robust online presence and build their reputations, reviews are an increasingly important part of the equation. In fact, 88% of your potential customers will consult… Read More »
The Dos and Don’ts of Using Canned Online Review Responses
Even when the need for personalization is at an all-time high, there’s still a place for canned responses in customer engagement. With canned customer service responses, support agents are equipped to… Read More »
10 Signs You Need Help With Your Online Reputation
Businesses that want to influence consumers should focus on building a solid online reputation management (ORM) strategy. While an excellent business reputation is one of a company’s core success elements, consistent… Read More »
What Does a Bad Online Reputation Cost a Business?
While social media has the power to magnify brand damage, a bad reputation doesn’t only travel the digital space but can also go as far as your business finances. In this… Read More »
Reputation Management for Restaurants: How To Get More 5-Star Online Reviews
Without online reputation management for restaurants, you’re probably losing potential diners on a daily basis. Many restaurateurs are new to the concept of restaurant reputation management and why it’s the key… Read More »
What To Expect During a Reputation Repair Campaign
The internet has become a valuable tool for reaching out to new and existing customers while engaging with relevant audiences. However, all it takes is one bad post, one negative review,… Read More »
Why Your 5-Star Rating Might Be Scaring Away Customers
Online ratings and reviews significantly impact customers’ buying decisions. In fact, nearly 95% of consumers read online reviews before making a purchase (Spiegel Research Center). Naturally, every company wants to get… Read More »
The Great Resignation: How To Attract Great Employees To Grow Your Business
The uncertainty brought by the pandemic and inflation became an opportunity for employees to ponder and rethink their current pursuits, future goals and priorities. With this, a job crisis called “The… Read More »