Medical Reputation Management: How To Get More 5-Star Online Reviews
Patients have higher benchmarks and are probably more emotional when it’s time to leave a review about their hospital experience – leading to criticism that can significantly affect a center’s reputation…. Read More »
Myths and Misconceptions About Online Reviews
As businesses strive to build their online presence, many still don’t fully understand what it takes to craft an online reputation management plan. This is due in part to the myths… Read More »
Google Publishes Report Revealing How It Catches Fake Local Business Reviews
Google recently published a blog post detailing its efforts to spot and remove fake Google business reviews. As more than one billion people rely on the platform every month, Google must… Read More »
Customer Experience Management for B2B vs B2C: 5 Things You Need To Know
Customer service experience is the sentiment associated with a company’s ability to provide a positive customer experience in business-to-business (B2B) and business-to-consumer (B2C) transactions. Today, it involves more than just providing… Read More »
How To Develop Reputation-Focused Digital Marketing Campaigns
Digital marketing as a strategy has been around for quite some time, tracing back to the 1990s. Since then, the market has been growing, with global digital ad spending projected to… Read More »