Excalibur Homes reached out to Rize Reviews in late October 2020 with an average Google star rating of 3.3. In its first six months with Rize, we have crafted personalized responses to more than 90 new reviews on Google and helped increase the business’s Google rating from 3.3 to 3.9 stars.
New Google Reviews
in 6 Months
3.3 to 3.9
Average Google Rating Growth
in 6 Months
Excalibur Homes came to Rize seeking a streamlined solution that would handle both the request for client reviews and responding to reviews from the residents and property owners partnered with the company. By integrating Rize’s review generation and review response services, we took over full management of Excalibur Homes’ online review presence. With knowledge of the wealth of resident and property owner review opportunities available, Rize was excited to take on the project of making Excalibur Homes’ online reputation reflect the high caliber of residential services it provides.
The Results Are In
Excalibur Homes partnered with Rize in late October 2020. At that time, the business had an average Google star rating of 3.3 stars, and negative feedback largely went unchecked. Rize assigned a review response writer to Excalibur Homes’ account to evaluate new reviews daily and craft a tailored response to each one, written in the company’s unique brand voice. These personalized review responses contributed to earning the company over 90 new reviews on Google in just six months and increased its Google rating from 3.3 to 3.9 stars – and the number is still climbing. Additionally, Rize quickly escalated any negative reviews to Excalibur Homes’ customer support team when necessary.
About the Client
Excalibur Homes offers both leasing and property ownership opportunities to residents and real estate investors in the Atlanta, Georgia, metropolitan area. The company manages more than 2,200 homes and has been in business since 1985. In this time, it has received several awards for excellent service and is actively involved in multiple national and local associations for residential property management.
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