This home warranty company approached Rize Reviews in November 2020 with an aggregate star rating of 3.0 across review platforms. In its first four months with Rize, the client garnered 65 new reviews and increased its overall rating to an impressive 4.6 stars. During this period, Rize also responded to more than 150 reviews on the Consumer Affairs platform and 50 Google reviews on behalf of the client.
in 4 Months
3.0 to 4.6
Average Star Rating Growth
in 4 Months
The client reached out to Rize with an overloaded marketing team that, among other tasks, was bearing the administrative burden of responding to a high volume of reviews from thousands of customers. The client needed a reputation management partner to help set up automated review generation and a full-service review response solution for its Google and Consumer Affairs reviews. Rize Reviews was tasked with responding to all incoming reviews within a 24-hour timeframe and helping to generate more 4- and 5-star reviews for the brand.
The Results Are In
The client partnered with Rize in November 2020, with an average rating of 3.0 stars. Within the first four months of our partnership, we were able to increase this aggregate rating to 4.6 stars and bring in 65 new reviews. Through API-based integration with the client’s customer relationship management (CRM) and customized outreach templates, Rize was able to target customers for reviews at their peak happiness point – depending on the length of their claim process, claim date and other factors – to get feedback from them at the most optimal time.
The client’s overall review rating peaked at 4.6 stars in March 2021:
The client gained 65+ new reviews in the period of November 2020 to March 2021:
Currently, the client’s overall star rating is at 4.4. To date, the Rize team has also responded to more than 150 reviews on the Consumer Affairs platform and more than 50 reviews on the client’s Google My Business (GMB) profile. These responses were written on behalf of the client using their unique brand voice and personalized according to the content of each individual review.
About the Client
With its home office in Boca Raton, Florida, this trusted home warranty company serves customers across the United States. The client’s commitment to exceptional customer service standards, partnerships with top-notch home security and repair companies and full-cycle coverage plans have cemented its status as a standout warranty provider in the industry.
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