With the ongoing introduction of new technology, hotel management keeps finding new ways to streamline processes and enhance the guest experience. It has become easier than ever before for hotels to provide a memorable, outstanding stay for guests.
However, it takes far more than excellent service to stand out in today’s highly competitive hospitality industry. Because the internet gives potential guests a wealth of options, your target audience shifts their focus to price differences, location and, most importantly, guest satisfaction ratings.
A recent report by PwC on hospitality and leisure trends shows that people increasingly turn to third-party platforms such as TripAdvisor to book their hotel rooms because travelers regard reviews on these sites as unbiased and independent. This means your online reviews make a significant impact on your hotel bookings and income potential.
Similarly, a Cornell study found that if a hotel increases its review scores by one point on a five-point scale, an 11.2 percent price increase will maintain the same occupancy. Hotel online reputation management is what you need to improve your review scores and drive revenue growth.
Rize Reviews’ reputation management software for hotels automates your review acquisition and earns more five-star reviews for you through strategic reputation management for hotels. We helped this multi-location residential management company respond to more than 150 online reviews and improve its relationship with its residents, and we can do the same for you.
Contact us today for a custom reputation management strategy tailored to your needs.
Reputation Management for Hotels
Get More Returning Guests and Showcase Your Service Quality
People choose to stay in hotels because it offers the ideal vacation experience. Everything is done for you, your room provides maximum comfort and relaxation and leisure amenities are at your fingertips. Your guests expect the best out of what they pay for a premium experience like a hotel stay. Our hotel reputation management tool showcases your service quality and gathers testimonials that influence more potential guests to choose your hotel.
We save your front desk staff time by integrating your guest databases into our hotel reputation management software to provide personalized review requests and do it the right way. Reap the benefits of reputation management for hotels with Rize Reviews’ software and services:
Reputation Management Software
As a flexible data management platform, our hotel reputation management software helps increase the quantity of your online reviews and improve its quality. We craft an automated review acquisition strategy according to your messaging and desired guest experience. Start a free trial today to view all your online feedback on a single dashboard and earn up to 50 new reviews.
Review Monitoring Services
Because third-party review sites are vital to the hospitality industry, your guests have multiple channels available to leave an online review. As a way to ensure all your reviews are accounted for and responded to, our hotel reputation management tool keeps track of cross-platform brand mentions. We collect valuable feedback to help your company improve its operations.
Review Generation Services
The top priority of an effective hotel online reputation management strategy is to generate better reviews that help boost your brand image. With Rize Reviews, you craft email and SMS review requests according to your brand voice and communication strategy. We offer multi-language support to cater to your diverse set of hotel guests and improve your review acquisition results.
White Label Service
Rize Reviews extends our hotel reputation management expertise to white label partners such as digital marketing companies who want to offer online reputation management (ORM) services. With our software, we improve your clients’ brand image through positive feedback and increased average review ratings. We create brandable reports on all our ORM activities.
Review Widget
We install a review widget on your website as a hotel reputation management tool that aggregates and displays your online review scores and five-star testimonials. It gives your site visitors the best first impression and provides a way to quickly leave an online review. Through this fully managed custom review widget, we showcase the best of what your hotel can offer.
Online Reputation Repair Services
Receiving less-than-stellar reviews is unavoidable when you cater to large numbers of guests. Rize Reviews helps you address your negative feedback and low average review ratings by proactively increasing your five-star ratings and improving your brand image. We flag fake reviews from people not in your database and have them removed as soon as possible.Hotel Review Response Service
Impress Your Guests With Personalized Communications
There is a wealth of information and several studies that stress the impact of review response publishing on your hotel bookings. TripAdvisor's 2019 research found that 77 percent of people are more likely to book a hotel or restaurant if the owner leaves personalized responses to reviews.
Rize Reviews captures this income potential by crafting humanized review responses to positive and negative feedback.
Our reputation managers take your online persona and use our hotel reputation management tool to craft cross-platform review responses within 24 to 48 hours. PwC highlights the importance of having a review response cycle that addresses any potential issues that come to light from reviews. Our reputation managers pass these valuable insights on to you to improve your service quality.
Why Choose Rize Reviews For Online Hotel Reputation Management
Attract More Guests and Strengthen Your Online Presence
One-Day Setup
Done-for-You Services
Unlimited Email and SMS Requests
Holistic Approach
Personalized Messages
