in 5 months
A popular multi-location restaurant approached Rize Reviews in October 2018, and since then our online review tool has helped it generate more than 15,000 new reviews. That’s a 20% increase in total online reviews in just five months! Rize provided enterprise-level solutions that streamlined the review request process daily via automated emails. Rize has added hundreds of 5-star reviews and loyalty program sign-ups in the past month, strengthening the lifetime value of its customers.
This multi-location Mexican food restaurant came to Rize needing an enterprise-level solution to gather and manage new reviews. It prioritized improving customer service outcomes and lifetime value of its customers. Rize provided an automated integration with the client’s corporate database that sends review requests by email daily. Rize also provides custom reporting for each franchise and overall for the corporate level.
About the Client
Over the past 30 years, this national Mexican food restaurant chain has opened 35 restaurants across 10 different states. It is known for its margaritas, fajitas, guacamole and other Tex-Mex favorites.
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