It’s no secret that shoppers prefer brands with less-than-perfect star ratings. But while having several negative reviews in the mix can be valuable to your brand, that doesn’t mean you should… Read More »
Even when the need for personalization is at an all-time high, there’s still a place for canned responses in customer engagement. With canned customer service responses, support agents are equipped to… Read More »
While social media has the power to magnify brand damage, a bad reputation doesn’t only travel the digital space but can also go as far as your business finances. In this… Read More »
Without online reputation management for restaurants, you’re probably losing potential diners on a daily basis. Many restaurateurs are new to the concept of restaurant reputation management and why it’s the key… Read More »
The uncertainty brought by the pandemic and inflation became an opportunity for employees to ponder and rethink their current pursuits, future goals and priorities. With this, a job crisis called “The… Read More »