Author: Dolly Kate Ching

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How To Improve Customer Experience With Brand Consistency and Online Reviews

How To Improve Customer Experience With Brand Consistency and Online Reviews

By Dolly Kate Ching / November 22, 2022

A brand’s chance of finding genuine and long-lasting business success is contingent upon its ability to furnish an outstanding customer experience (CX). Per PricewaterhouseCoopers (PwC), one of the “Big Four” accounting… Read More »

Why Online Customer Reviews Are the Ultimate Salesperson for eCommerce

Why Online Customer Reviews Are the Ultimate Salesperson for eCommerce

By Dolly Kate Ching / November 17, 2022

If consumers were to choose between a marketer and a fellow consumer’s voice, they would go for the latter every time. Online reviews resonate with curious shoppers because they are credible,… Read More »

Can a Data Breach Affect Your Brand Reputation?

Can a Data Breach Affect Your Brand Reputation?

By Dolly Kate Ching / October 20, 2022

A scandal involving a CEO colossally defaces a company. But a Delinea-sponsored study on the impact of data leaks on a business’s clients, stock value and brand reputation revealed a data… Read More »

How To Broaden Your Digital Presence Through Reputation Management

How To Broaden Your Digital Presence Through Reputation Management

By Dolly Kate Ching / October 13, 2022

Consumers shop online over a billion times a day. But without a powerful digital presence, your chances of tapping into this market and experiencing real business success are slim.  Contrary to… Read More »

How To Manage Bad Reviews From Your Employees

How To Manage Bad Reviews From Your Employees

By Dolly Kate Ching / September 6, 2022

A collection of genuine positive online reviews is a force to be reckoned with. It can be the driving factor that dictates the success or failure of a business and propels… Read More »