Best Practices for Apologizing to Customers Through Online Reviews in 2023
It’s no secret that shoppers prefer brands with less-than-perfect star ratings. But while having several negative reviews in the mix can be valuable to your brand, that doesn’t mean you should… Read More »
The Dos and Don’ts of Using Canned Online Review Responses
Even when the need for personalization is at an all-time high, there’s still a place for canned responses in customer engagement. With canned customer service responses, support agents are equipped to… Read More »
What Does a Bad Online Reputation Cost a Business?
While social media has the power to magnify brand damage, a bad reputation doesn’t only travel the digital space but can also go as far as your business finances. In this… Read More »
Reputation Management for Restaurants: How To Get More 5-Star Online Reviews
Without online reputation management for restaurants, you’re probably losing potential diners on a daily basis. Many restaurateurs are new to the concept of restaurant reputation management and why it’s the key… Read More »
The Great Resignation: How To Attract Great Employees To Grow Your Business
The uncertainty brought by the pandemic and inflation became an opportunity for employees to ponder and rethink their current pursuits, future goals and priorities. With this, a job crisis called “The… Read More »