Author: Dolly Kate Ching

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The Importance of Building a Strong Brand When Scaling Your Business

The Importance of Building a Strong Brand When Scaling Your Business

By Dolly Kate Ching / October 17, 2023

Everything and everyone is virtually internet-connected at this time. Information, along with misinformation, spreads rapidly like wildfire online. Now, if misinformation predominantly surrounds your business, it could lead to significant and… Read More »

The 4 Common Types of Negative Reviews and Tips for Responding to Them

The 4 Common Types of Negative Reviews and Tips for Responding to Them

By Dolly Kate Ching / October 10, 2023

Negative reviews are a part of doing business, but they don’t have to ruin your reputation. In this blog, we guide you on how to respond to negative reviews, providing business… Read More »

Can Your Online Reputation Affect Your Lead Generation Efforts?

Can Your Online Reputation Affect Your Lead Generation Efforts?

By Dolly Kate Ching / October 5, 2023

Online reputation management (ORM) demands proactive measures to shape how a brand is portrayed online.  When you apply ORM in marketing, you get more than just good reviews. You attract consumer… Read More »

Does Your Star Rating Color Really Matter?

Does Your Star Rating Color Really Matter?

By Dolly Kate Ching / October 3, 2023

Did you know? Your star-rating color can either make or break a sale. According to a study by the University of Loyola, nearly 80% of participants find brand recognition is increased… Read More »

The Dos and Don’ts of Automated Review Responses

The Dos and Don’ts of Automated Review Responses

By Dolly Kate Ching / September 28, 2023

If you want to perfect your customer response rate, there’s no better way to do that than automated responses.  But tread lightly. There’s a fine line between curating automated responses that… Read More »