Online Review Monitoring

Customer feedback isn’t just about gauging satisfaction, but it’s also about recognizing its potential to drive business growth. Together, businesses and customers co-author a narrative of success and satisfaction. But for that winning collaboration to happen, you need a system in place.  As with establishing any framework, a customer feedback system can pose challenges, especially… Read More »

Consumers read Google reviews to inform their purchase decisions, with 81 percent explicitly seeking out reviews on the site (BrightLocal). Yet, only a few brands know how to use the platform to manage, generate and track their customer reviews despite it being free and accessible. In this blog, we help you weigh your options when… Read More »