Reputation Management

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How to Handle Fake or Inaccurate Customer Reviews

How to Handle Fake or Inaccurate Customer Reviews

By ThriveAdmin | October 30, 2019
Posted in

Getting five-star reviews feels great for business owners. Getting a lackluster, or worse, a bad review stings. But what should you do about it?  Reviews are something that businesses nowadays need to pay attention to. Whether you’re getting good reviews, bad ones, or a mixture of the two it’s essential that you do your best… Read More »

Rize Reviews vs. Podium Comparison

Rize Reviews vs. Podium Comparison

By ThriveAdmin | October 8, 2019
Posted in ,

With the growing popularity of social media, online reviews have become more important than ever in establishing your business reputation. One survey from Bright Local found that three in four customers trust a company more if the majority of the company’s reviews are positive. The same study found that 1- or 2-star reviews failed to… Read More »

What is Social Proof and Why is it Important for Your Business?

What is Social Proof and Why is it Important for Your Business?

By Allie Radler | October 8, 2019
Posted in ,

Imagine that you’re looking to buy something you’ve never bought before: maybe it’s a blender, a pair of hiking boots, or a new mattress. Or maybe you’re not buying a physical product, but you’re still making an important purchase you don’t regularly make. That might include booking a cruise, finding a new doctor, or hiring… Read More »

How to Use Online Reviews to Improve Your Customer Service

How to Use Online Reviews to Improve Your Customer Service

By Allie Radler | October 2, 2019
Posted in ,

Whatever business you’re in, if you can’t keep your customers happy, you’re going to struggle. Customer satisfaction is a big deal: 81% of consumers are willing to pay a business more for a better customer experience. While you might think your company is meeting your customers’ needs, they may not think so. While 75% of… Read More »

Rize Reviews vs. Grade.us Comparison

Rize Reviews vs. Grade.us Comparison

By Allie Radler | September 13, 2019
Posted in ,,

Are you swamped with negative Google reviews? It may be time to start getting serious about online reputation management. Online reputation management involves getting more reviews, managing both positive and negative reviews, and promoting positive content to boost your business’ image. Managing your reputation allows you to put your best foot forward and gain significant… Read More »

How to Repair a Poor Business Reputation

How to Repair a Poor Business Reputation

By Allie Radler | September 20, 2019
Posted in ,

A business’s reputation is a very important asset. Whether you create products to sell or offer a unique service to your customers, what the public thinks about your company directly affects your business. Your reputation dictates whether a consumer will buy your product or service, refer you to others in person or online, or bring… Read More »

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Rize Reviews is rated 4.9 out of 5 based on 16 reviews from around the Web.
09/04/2019
5 out of 5      
Pros:
All of your platforms Is conveniently located in one software.

Cons:
I actually don't have any cons about the software

Overall:
With Rize Reviews, I was able to instantly get alerts of any reviews positive or negative. Once I received these review I was able to inform management team and they would immediately handle it.
09/02/2019
5 out of 5      
Pros:
The system itself is easy to use, and the training from the staff was clear and helpful.

Cons:
Automated system to our email list was easy; having employees remember to ask for reviews from customers takes continued training and reminders.

Overall:
We have been using the system for a few weeks now and have received many more reviews than we had been previously receiving organically. Most have been 4-5 stars, but we had one poor review that we were able to address directly with the customer to resolve their issue, which we wouldn't have been aware of otherwise. It's a great system.
09/02/2019
5 out of 5      
Pros:
Ease of Use, perfomance of the product and the great customer service

Cons:
None everything has performned better that expectations

Overall:
Company provides excellence service, performance and products
08/27/2019
5 out of 5      
Pros:
Super easy to use, and it does all the work and tracking. Most of us are too busy working hard for our clients to ask for reviews (or so we think), and only the non-clients or upset clients rate us, thus the rating goes down very quickly. I started using this and in less than a month, I went from a 2.5 rating to a 4.3 rating (out of 5 stars). Once loaded my client list (e-mail or phone); they did the rest. I also liked receiving the negative reviews that did come in. I found that most of the negative reviews were not anything I could fix, as they were based on feelings and perceptions. However, I was still able to address them internally with my employees to help the issue to not be repeated.

Cons:
I cannot think of any cons at this time.

Overall:
They were excellent and responsive to work with. Very patient explaining the process, and the results were awesome.
08/26/2019
4 out of 5      
Pros:
Easy to use!

Cons:
I don't think I can say anything I don't like about Rize.

Overall:
We are Marketing
08/26/2019
5 out of 5      
Pros:
The messaging, timing, and no-contact periods can all be customized. It can handle duplicate customer information being uploaded without sending double messages to customers.

Cons:
Price is higher than most, but more is offered.

Overall:
We went from 2.5 stars to 4.3 on Google. We've collected lots of feedback from our customers.
08/26/2019
5 out of 5      
Pros:
Love how simple rize has made it for us to get reviews. This is something we had trouble with but with the simple link we are getting more reviews than ever.

Cons:
I have not had any complaints using this software.
08/26/2019
5 out of 5      
Pros:
Very easy and quick for our parents to use! We love that parents are asked why they rated use three stars and below, the feedback is fantastic and we have been able to address some issues parents see that our Directors did not. The monthly reports are fantastic to see the results that Rize has generated. We have used this for less than six months and we are still seeing new reviews/ratings!

Cons:
The report I pull from ProCare to use for Rize requires adjusting once I have it exported, but that is a ProCare issue. I do not have anything negative to say about Rize!

Overall:
I work for a management company of four preschools and getting parents to write us a review is a nightmare. We have tried our own processes from offering three free months of tuition in a raffle to Directors asking every month in person. Nothing seemed to be working until we tried Rize! Our Yelp ratings increased by a whole star for all four schools and we have seen a drastic increase in reviews/ratings on Yelp and Google!
04/09/2019
5 out of 5      
Pros:
Ease of use, How quickly we were able to get reviews.

Cons:
Some of the stats are above my knowledge.

Overall:
Staff was is helpful and knowledgeable. Respond quickly to my communications.
04/05/2019
5 out of 5      
Pros:
The simplicity of the software and ulpoading process

Cons:
As a user, you dont have that much control once your email list is uploaded.

Overall:
With Rize, reviews are submitted to my busniess easily and quickly.
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