These days, online reviews are more important than ever with 84% of people saying they trust online reviews as much as personal recommendations. Good online reviews build a good business reputation, which helps you land more clients. Studies show that if a business has a good reputation, customers are more likely to buy from that company than its competitors, even when the competing businesses offer the same products or services. Managing your online reputation can be a challenge. There are over three billion people active on social media. News spreads quickly, and companies have to act fast to make sure any damaging reviews about their brand is managed as swiftly as possible.
You could countless hours searching and monitoring your company’s reputation on your own, or you can invest in online reputation management. Online reputation management companies monitor your online presence and help you address issues before they arise. In a previous blog post, we compared Rize Reviews online reputation management platform with Grade.us. In this post, we’ll compare how Rize Reviews stacks up to one of the best, BirdEye’s listing and reputation management service.
|Flexible Pricing & Contracts?
|Focused on Small Businesses?
|No Seat Requirements?
|Local SEO Expertise?
|Customizable Website Widget?
1. BirdEye vs. Rize Reviews: Company Overview
Rize Reviews is an online reputation management software that helps you monitor and generate customers reviews. Rize Reviews solicits feedback from customers through text messages, emails, kiosks or review cards. Rize Reviews integrates with all major review sites and industry-specific sites. Users get quick and easy access to all of their reviews via a customizable dashboard.
BirdEye is an online reputation management service designed to help businesses leverage customer feedback into powerful marketing tools. BirdEye provides valuable insights from customer reviews to help businesses make more informed decisions. More than 50,000 businesses use BirdEye to manage their online reputation, improve operations, and increase revenue.
2. Key Features
Rize Reviews is ideal for businesses seeking to get more positive reviews and more customers. All you have to do is provide a list of customer contact information and Rize Reviews takes care of the rest. Rize Reviews sends out emails or text messages to your customers on your behalf, asking for a review. These emails are completely customized to match your business’ brand and voice. Review data is collected on a customizable dashboard. Reviews can be published on over 200+ review sites including Google, Facebook, and Yelp, as well as many other industry-specific sites, so you can make sure your business’ reputation is covered on all the major outlets.
With Rize Reviews, all of your reviews with a 4-star rating and above get published online. You also have the option of having a widget on your website to show off your positive reviews. The review widget is completely customizable to match your website, and also helps to boost your website’s SEO visibility by adding review schema markup.
Negative reviews are sent back to your inbox, so you can quickly respond to customer issues. In addition, automatic notifications alert you whenever a customer leaves a review anywhere online, so it’s easy to stay on top of new reviews and respond accordingly. Rize Reviews’ scheduled reporting tools keep you up-to-date on review performance.
Finally, in-store review kiosks are also an option if you have a brick-and-mortar store location. These kiosks allow customers to leave a quick review while still in your store. Other Rize Review features include printed ‘review us’ cards to give to customers, social media automation, and multiple locations available for businesses. Above all, customization and support are the defining key features of Rize Reviews. When you work with Rize Reviews, there aren’t any confusing or time-consuming support ticket processes. Instead, you’ll have a team of specialists at your disposal to answer all your questions, customize your set-up just for you, and even fully manage the process on your behalf.
Like Rize Reviews, BirdEye offers a comprehensive reputation management platform that empowers business owners to turn feedback into actionable insights. BirdEye’s dashboard displays reviews from 250+ sites in real-time. Like Rize Reviews, an automated system sends you an email or text message any time your business is reviewed. Additionally, you can filter alerts by their source and rating to only get notifications for the most critical reviews.
BirdEye is a good choice for companies looking for a lot of marketing features in addition to review management software. The platform offers surveys, social listening tools, and social ticketing services. BirdEye’s listing feature helps you include more dynamic content in your online listings, such as photos and videos.
3. Systems and Software
Rize Reviews include functionality such as review site integration, text message feedback requests, CRM and POS system integration, and review kiosks designed to help you expand your reach with customers. Getting started with Rize Reviews is easy and set-up usually takes just a few hours.
BirdEye also integrates into all major CMS, CRM, and accounting platforms, making it easy to automate review collection. BirdEye helps you engage your customers without altering workflows. However, initial set-up with BirdEye can be cumbersome, and integration with certain CRM systems is limited.
Rize Reviews offers a $5, 14-day trial. All you need is a list of up to 50 email addresses to get started. After the trial period, Rize Reviews doesn’t have just one set price for every customer. Instead, the pricing is determined by many factors for each individual business. Depending on the business’ needs, number of locations, and more factors, the price range is typically between $150-$250 per month. For example, there might be discounts for signing up more locations with the service. Rize Reviews contracts are on a month-to-month basis and have no seat minimum. There are also no setup or additional costs.
Pricing may be the biggest stumbling block for businesses considering BirdEye, especially small businesses. BirdEye comes in on the pricier side with rates for small businesses starting at $3,000 per year-contract. Enterprise plans can go up to $100,000 per year. The average contract value is $5,000 per location. All contracts are 1 year commitments.
5. Customer Support
Customer support is where Rize Reviews really shines with amazing “white glove” service. The team does everything for you from set-up to management, so you can focus on more pressing business tasks. The Rize Reviews team also can provide strategic support and guidance, in addition to just technical help with the software.
BirdEye takes more of a DIY approach to client service by providing training tools and tutorials to help users figure out the initial set-up and ongoing management themselves. This may present a challenge for less tech-savvy users. Tech support is available via chat and phone.
6. Rize Reviews vs. BirdEye Conclusion
Finding the right review tool that fits your budget can be difficult. While BirdEye has many great features, it tends to be a better choice for larger companies with big budgets and enterprise-level needs. Rize Reviews, with its customizable features, full integrations, dedicated support team, and white-glove managed service, fits the needs of most businesses. Contact us today to learn how to manage your online reputation with Rize Reviews, or fill out the form below to get started with your trial!