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American Medical Association: Physicians Can Respond to Online Patient Reviews

American Medical Association: Physicians Can Respond to Online Patient Reviews

By Meg Datumanong | August 11, 2022
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Consumer behavior has shifted in recent years, with more people depending on online reviews to make informed purchase decisions. What’s more, a survey by Pew Research found that more than half of Americans who read online reviews pay more attention to negative reviews when making a decision.   This reliance on digital word-of-mouth and sensitivity to… Read More »

How To Improve Your Healthcare Practice Through Patient Satisfaction Surveys

How To Improve Your Healthcare Practice Through Patient Satisfaction Surveys

By Robert Lee | June 23, 2022
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Patient satisfaction surveys are invaluable tools that help improve health care. For one thing, medical practitioners can use the insights to improve patient satisfaction and well-being. These surveys also allow institutions to optimize patient journeys, thus improving the experience. Generally, there are four ways to collect patient satisfaction surveys. Administer the survey by having the… Read More »

Mental Health Review Response Is on the Rise: Here’s What You Need To Know

Mental Health Review Response Is on the Rise: Here’s What You Need To Know

By Thea Danganan | March 15, 2022
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The conversation about mental health has been gaining more and more prominence in recent years. The stigma surrounding mental health issues is dissipating, and younger people are more open to discussing their mental health status than previous generations.  According to a survey conducted by the American Psychological Association (APA), 87 percent of adults in the… Read More »

How To Grow Your Online Reputation so You Become the Leading Hospital in Town

How To Grow Your Online Reputation so You Become the Leading Hospital in Town

By Emman Velos | February 22, 2022
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Because healthcare services are considered essential, competition in the healthcare sector is often an afterthought – or barely considered. But like all businesses, it’s necessary for hospitals to compete with one another if they hope to be the leading healthcare provider in town and grow their bottom line.  As is also true of any business,… Read More »

Top Industries Where Customer Reviews Are Critical

Top Industries Where Customer Reviews Are Critical

By Emman Velos | November 3, 2021
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Online review management services matter now more than ever. Why? Because when users Google customer reviews, they trust the results that appear. Online statistics show that 93 percent of customers trust online reviews and use them to guide their purchase decisions.  But in light of those reviews, not all are created equal. Reviews hold more… Read More »