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Corporate Reputation Management: How To Get It Right and Why It’s Important

Corporate Reputation Management: How To Get It Right and Why It’s Important

By Thea Serrano | May 12, 2021
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As a corporation, you are more widely recognized than an average small business. With this heightened brand awareness comes pros and cons – you capture a larger pool of potential customers, but you also attract prying eyes. Protecting your company’s reputation from attackers comes with the territory. Corporate reputation management involves maintaining a positive brand… Read More »

What Is a Review Management Service and Why It’s Important

What Is a Review Management Service and Why It’s Important

By Thea Serrano | April 21, 2021
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As more people adapt to purchasing goods and services online, the competition keeps getting tougher. Today, online feedback and a single review can spell the difference between winning and losing customers. Having a review management service means having an extension of your team to guide you through how to get reviews and, more importantly, how… Read More »

Peak Happiness Point: When Is the Best Time To Ask for Customer Reviews?

Peak Happiness Point: When Is the Best Time To Ask for Customer Reviews?

By Shadz Loresco | April 14, 2021
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Knowing how to get online reviews for your business resourcefully is a key to staying competitive in the digital age. There are several tactics to ensure you’ll snag more ratings and feedback when you ask for reviews. Of course, one example never gets old – and that is requesting reviews at the right time.  Proper… Read More »

What is a Customer Satisfaction Survey and Why it’s Important

What is a Customer Satisfaction Survey and Why it’s Important

By Eve Bacarrisas | March 10, 2021
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Customer experience (CX) is fast becoming the key differentiator among brands, and searches for what is CX? have been blowing up for good reason. Studies show that 86 percent of consumers are willing to pay more for a better customer experience, proving that customer experience – and customer satisfaction (CSAT), by extension – can make… Read More »

Why It’s Important to Generate Reviews for a New Business

Why It’s Important to Generate Reviews for a New Business

By Kim Barloso | February 17, 2021
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Business owners often struggle with learning how to get reviews when they’re just starting out. While most businesses understand the value of new business reviews, they are often at a loss for how to get them. So, how do small businesses get online reviews? In this article, we answer the how and the why of… Read More »

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