Reputation Management
Corporate Reputation Management: How To Get It Right and Why It’s Important
As a corporation, you are more widely recognized than an average small business. With this heightened brand awareness comes pros and cons – you capture a larger pool of potential customers, but you also attract prying eyes. Protecting your company’s reputation from attackers comes with the territory. Corporate reputation management involves maintaining a positive brand… Read More »
What Is a Review Management Service and Why It’s Important
As more people adapt to purchasing goods and services online, the competition keeps getting tougher. Today, online feedback and a single review can spell the difference between winning and losing customers. Having a review management service means having an extension of your team to guide you through how to get reviews and, more importantly, how… Read More »
Peak Happiness Point: When Is the Best Time To Ask for Customer Reviews?
Knowing how to get online reviews for your business resourcefully is a key to staying competitive in the digital age. There are several tactics to ensure you’ll snag more ratings and feedback when you ask for reviews. Of course, one example never gets old – and that is requesting reviews at the right time. Proper… Read More »
What Is Online Reputation Monitoring and Why It’s Important for Your Business
Just in case you haven’t heard this before, we’ll say it again: Online reviews are now an increasingly popular way to learn about a business and make a buying decision. Increasingly, brands and businesses are investing in online review monitoring tools to secure their reputation and take necessary steps to maintain customer trust and loyalty. … Read More »
Why Net Promoter Score Is So Important for Your Business
If there’s a single most important metric for most industries to predict customer loyalty and growth, that would be the net promoter score (NPS). What is a net promoter score good for? It measures and manages customers’ loyalty to a brand based on responses to a one-question survey. The question: On a scale of 0… Read More »