Are you swamped with negative Google reviews? It may be time to start getting serious about online reputation management. Online reputation management involves getting more reviews, managing both positive and negative reviews, and promoting positive content to boost your business’ image. Managing your reputation allows you to put your best foot forward and gain significant opportunities for leads and referrals.
Today, there are a lot of different choices for online reputation management software. Finding what’s right for your business can be a challenge. We took some of the work out of it by comparing Rize Reviews software and competitor, Grade.us.
|Flexible Pricing & Contracts?|
|Web & Technical Support?|
|No Seat Requirements?|
|Local SEO Expertise?|
|Customizable Website Widget?|
1. Company Overview
Rize Reviews is a reputation management software and service that helps you monitor, collect and generate online reviews. Rize Reviews allows you to solicit reviews from customers through email, text message, in-store kiosk, and printable cards. The software integrates with 200+ major review sites – and even focuses on sites that matter most in your industry. Rize Reviews brings all your best reviews together in one place and makes it easy for your customers to review you wherever and whenever.
Grade.us offers white-label review management for a variety of industries, but mostly high volume users. Grade.us automates the review generating process on Google, Facebook, and 100+ other industry-specific review sites. Grade.us monitors reviews across 90+ review sites.
Rize Reviews helps you get more reviews through the creation of customizable, mobile-friendly landing pages that can be shared with one click. The platform’s WordPress plugin embeds a stream of 4-star and above reviews right to your website. The review widget can even be embedded in your email signature. This is a great feature for building trust and authority for your company and driving more leads to your business. Additionally, Rize Reviews can help you with specific widget requests, for ultimate customization.
Rize Reviews can also help you manage not-so-positive reviews. If a customer is unhappy with your service, Rize Reviews will solicit feedback from an online form that gets delivered right to your inbox. This allows you to quickly respond to the customer issue. In-store review kiosks is also an option offered by Rize Reviews. With review kiosks, your patrons can quickly and easily leave a review while in-store. You can also get reviews via text integrations! If you have a customer’s phone number, you can text him or her a link to leave a quick review.
Other Rize Reviews features include: multiple locations for businesses, review monitoring, a user-friendly dashboard, printed leave-behinds for customers and social media automation. Additionally, there is no seat minimum with Rize Reviews, so it’s perfect even for smaller businesses that may only need one or two users.
Grade.us allows businesses to create a review funnel that makes it easy to monitor and solicit reviews. The system automates various tasks that guide customers through completing the review process. Grade.us not only helps you find and highlight positive customer reviews but provides you with a platform to engage unsatisfied customers and address their issues.
Grade.us provides cloud reviews through emails, text messages and many more social apps. The platform can manage multiple users and locations simultaneously. Like Rize Reviews, Grade.us can embed landing pages practically anywhere. Grade.us works through a filtration system that shows positive reviews at the top while burying negative ones. You can also show, hide and edit portions of the reviews you publish, making you always in control of the content your audience sees. Additionally, Grade.us has a white label feature that allows you to have your client-or staff-facing dashboard under your brand and domain.
Grade.us does require a three-seat minimum for users, so it may not be the best choice for businesses that need two or fewer users. And because Grade.us only reviews across 90+ sites, reporting may be missing on some key industry review pages.
3. Systems & Software
Rize Reviews integrates with all major CRMs and POS systems to eliminate any manual work for you. Rize Reviews also automates the process of contacting your customers for reviews. Set up is easy and typically takes only a few hours, so you can focus on more important business tasks. If you already have review management software (like Grade.us) and are looking for alternatives, moving from one service to another is easy with Rize Reviews. And you don’t risk losing any of the features you already love.
Like Rize Reviews, Grade.us integrates with CRMs, POS and other systems through the API. Grade.us offers a WordPress plugin (and Joomla/Drupal modules) to make site integration with schema markup easy. However, there is no app or mobile capability.
4. Pricing & Contracts
Rize Reviews offers a 14-day, $5 trial. Unlike Grade.us, Rize Reviews doesn’t have just one price for every client, since it is determined by many factors. Depending on the business’ needs, number of locations, and more, the price range is typically between $150-$250 per month. For example, there might be discounts for signing up more locations with the service. Rize Reviews contracts are on a month-to-month basis with no seat minimum and no commitment. There are also no setup or additional costs, and no yearly costs like Grade.us has for some of their plans.
Grade.us provides three plans that each come with a 14-day free trial. Prices start at a $180/month contract (or $162/month paid annually) and include three profiles. For additional profiles, expect to pay $60 more a month.
5. Customer Support
Rize Reviews offers an amazing “white glove” service. The group of specialists does everything for you from initial set-up to ongoing management, so you can focus on other tasks. Rize Reviews is a fully managed service, with a real support team that is there to help you if you need it. There are no 1-800 numbers or annoying support tickets, just real people to talk to and help you with whatever you need.
While Grade.us does offer terrific customer support, the platform doesn’t fully manage and do everything for you. Unlike Rize Reviews, Grade.us is more of a “do it yourself” service. However, Grade.us does offer a robust library of training material. Just be ready to do a fair amount of reading to implement this program properly!
6. Rize Reviews vs. Grade.us Conclusion – which should you choose?
Online reputation management is all about making sure your brand is properly represented wherever your customers are looking for you. Choosing the right reputation management software ensures your brand’s image is protected. Building a trustworthy reputation is vital to keeping customers coming in an age where reviews matter more than ever.
That’s why we’ve developed easy-to-use tools that allow you to generate, monitor, and show off great online reviews in a seamless way. If you’re looking for a Grade.us alternative, learn how to manage your online reputation with Rize Reviews today.