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Arizona Advanced Surgery

Group 8998

Arizona Advanced Surgery (AAS) sought to boost their online reputation, especially for its 10 new locations that opened in 2023. With over 40 AAS doctors having previously worked with Rize in the last two years, the company reached out to us to handle the organization’s offices around the greater Phoenix area.

Through the team’s efforts in managing review generation, review monitoring and review response, Rize generated 570 reviews within one year. In that same timeframe, AAS earned a one-year star rating average of 4.5.

Arizona Advanced Surgery (AAS) sought to boost their online reputation, especially for its 10 new locations that opened in 2023. With over 40 AAS doctors having previously worked with Rize in the last two years, the company reached out to us to handle the organization’s offices around the greater Phoenix area.

Through the team’s efforts in managing review generation, review monitoring and review response, Rize generated 570 reviews within one year. In that same timeframe, AAS earned a one-year star rating average of 4.5.

One particularly successful doctor was Dr. Makarawo at AAS Colon and Rectal Center, who has added 70 5-star reviews during his partnership with Rize.

+570

New Reviews in One Year

4.5

Average Star Rating

Project Overview

Rize has successfully managed the reviews and online reputation of over 40 doctors working under the AAS. The organization reached out to Rize to handle the brand reputation for dozens of office locations across the greater Phoenix area.

In the year we managed their online reputation, the campaign has seen 570 reviews and maintained a 4.5-star rating at Google.

Group 8999

The results below show what we have accomplished for AAS - Colon and Rectal Center of Arizona alone, the organization’s office in Glendale.

BEFORE

AFTER

About the Client

Arizona Advanced Surgery is a medical organization consisting of surgeons and medical specialists with offices around the greater Phoenix area. The organization’s offices specialize in bariatric surgery, breast surgery, colon and rectal surgery and more.

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Family First ER

Review Generation for Family First ER

Family First ER needed to improve its review generation strategy to establish a positive brand image and drive more patients to its healthcare facility. Before partnering with Rize, the client only had 5 reviews, which prevented it from increasing patient interactions online.

We launched strategic, fully-automated email and SMS review request campaigns to reach ER patients at an optimal time and increase their chances of leaving positive reviews for the client. Our Rize team’s efforts resulted in 238 new positive reviews with an average 4.8-star rating.

Family First ER needed to improve its review generation strategy to establish a positive brand image and drive more patients to its healthcare facility. Before partnering with Rize, the client only had 5 reviews, which prevented it from increasing patient interactions online.

We launched strategic, fully-automated email and SMS review request campaigns to reach ER patients at an optimal time and increase their chances of leaving positive reviews for the client. Our Rize team’s efforts resulted in 238 new positive reviews with an average 4.8-star rating.

+238

New Positive Reviews

4.8

Average Star Rating

Project Overview

Our reputation management team launched email and SMS review requests to ER patients within one business day of the appointment to help the client generate more positive reviews and build a strong brand reputation. Since taking over its review generation campaign in April 2021, we’ve generated a 4.9-star rating at Google and a 4.5-star rating at Facebook.

SMS review request

BEFORE

Rize Reviews Dashboard Before

AFTER

Rize Reviews Dashboard After

We also send monthly reports and assist the client with its review response strategy to create a favorable brand image. The Family First ER team uses the Rize Reviews dashboard to streamline the review monitoring and response process across platforms.

About the Client

Family First ER is an established provider of emergency services in Baytown, TX. It combines decades of experience and expertise providing a full range of diagnostic testing, emergency, pediatrics and trauma services.

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Excalibur Homes

Excalibur Homes Review Generation

Excalibur Homes reached out to Rize Reviews in late October 2020 with an average Google star rating of 3.3. In its first six months with Rize, we have crafted personalized responses to more than 90 new reviews on Google and helped increase the business’s Google rating from 3.3 to 3.9 stars.

+90

New Google Reviews
in 6 Months

3.3 to 3.9

Average Google Rating Growth
in 6 Months

Project Overview

Excalibur Homes came to Rize seeking a streamlined solution that would handle both the request for client reviews and responding to reviews from the residents and property owners partnered with the company. By integrating Rize’s review generation and review response services, we took over full management of Excalibur Homes’ online review presence. With knowledge of the wealth of resident and property owner review opportunities available, Rize was excited to take on the project of making Excalibur Homes’ online reputation reflect the high caliber of residential services it provides.

Excalibur Homes review response

The Results Are In

Excalibur Homes partnered with Rize in late October 2020. At that time, the business had an average Google star rating of 3.3 stars, and negative feedback largely went unchecked. Rize assigned a review response writer to Excalibur Homes’ account to evaluate new reviews daily and craft a tailored response to each one, written in the company’s unique brand voice. These personalized review responses contributed to earning the company over 90 new reviews on Google in just six months and increased its Google rating from 3.3 to 3.9 stars – and the number is still climbing. Additionally, Rize quickly escalated any negative reviews to Excalibur Homes’ customer support team when necessary.

About the Client

Excalibur Homes offers both leasing and property ownership opportunities to residents and real estate investors in the Atlanta, Georgia, metropolitan area. The company manages more than 2,200 homes and has been in business since 1985. In this time, it has received several awards for excellent service and is actively involved in multiple national and local associations for residential property management.

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Home Warranty Company

Home warranty company review generation

This home warranty company approached Rize Reviews in November 2020 with an aggregate star rating of 3.0 across review platforms. In its first four months with Rize, the client garnered 65 new reviews and increased its overall rating to an impressive 4.6 stars. During this period, Rize also responded to more than 150 reviews on the Consumer Affairs platform and 50 Google reviews on behalf of the client.

+65

New Reviews
in 4 Months

3.0 to 4.6

Average Star Rating Growth
in 4 Months

Project Overview

The client reached out to Rize with an overloaded marketing team that, among other tasks, was bearing the administrative burden of responding to a high volume of reviews from thousands of customers. The client needed a reputation management partner to help set up automated review generation and a full-service review response solution for its Google and Consumer Affairs reviews. Rize Reviews was tasked with responding to all incoming reviews within a 24-hour timeframe and helping to generate more 4- and 5-star reviews for the brand.

generate reviews for home warranty company

The Results Are In

The client partnered with Rize in November 2020, with an average rating of 3.0 stars. Within the first four months of our partnership, we were able to increase this aggregate rating to 4.6 stars and bring in 65 new reviews. Through API-based integration with the client’s customer relationship management (CRM) and customized outreach templates, Rize was able to target customers for reviews at their peak happiness point – depending on the length of their claim process, claim date and other factors – to get feedback from them at the most optimal time.

The client’s overall review rating peaked at 4.6 stars in March 2021:

overall peak rating

The client gained 65+ new reviews in the period of November 2020 to March 2021:

new reviews gained

Currently, the client’s overall star rating is at 4.4. To date, the Rize team has also responded to more than 150 reviews on the Consumer Affairs platform and more than 50 reviews on the client’s Google My Business (GMB) profile. These responses were written on behalf of the client using their unique brand voice and personalized according to the content of each individual review.

About the Client

With its home office in Boca Raton, Florida, this trusted home warranty company serves customers across the United States. The client’s commitment to exceptional customer service standards, partnerships with top-notch home security and repair companies and full-cycle coverage plans have cemented its status as a standout warranty provider in the industry.

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New England Neurological Associates

New England Neurological Associates approached Rize Reviews in October 2019 to get help with review generation, review widget setup and campaign reporting. In only 294 days, Rize Reviews generated 121 new reviews for the medical practice. We also helped improve the review scores of 12 out of 15 doctors and successfully generated the first positive reviews for two of those physicians.

+121

New Reviews

in 294 Days

12 of 15

Doctors Improved

Their Review Scores

2
Doctors Received
Their First Positive Reviews

Project Overview

doctor-image

This medical practice comprises 15 physicians and serves several locations across the Merrimack Valley. Rize Reviews took over the client’s review generation, review widget setup and analytics reporting to improve its online reputation and streamline its processes. One of our top priorities was embedding the Rize Reviews widget on the client’s website to maximize opportunities for review generation and showcase its patient satisfaction rate.

pasted-image-0

Our reputation managers worked closely with the medical practice staff to determine the best reputation management and online marketing approach. Aside from establishing social proof, we also built the online reputation of its healthcare professionals to empower their patients to leave positive feedback. Rize Reviews provides a high-level report on all physician performance and presents detailed results for each doctor to outline the campaign progress clearly.

pasted-image-0-1

About the Client

New England Neurological Associates is one of the area’s largest multi-specialty neuroscience group practices, serving Westford Massachusetts, Nashua, Salem and all of Merrimack Valley. This medical practice is committed to providing the highest-quality healthcare to its patients, focusing on patients’ comfort and convenience.

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