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What To Do When Your Google Business Profile Is Suspended

What To Do When Your Google Business Profile Is Suspended

By Emman Velos | May 24, 2022
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Google My Business (GMB), now called Google Business Profile, is instrumental to your digital marketing efforts. As your customers’ source of firsthand information about your brand, your Google My Business account is vital for your local SEO (search engine optimization) strategy and sets the foundation for your lead generation success. With such a crucial role… Read More »

How To Remove Bad Reviews from Yelp

How To Remove Bad Reviews from Yelp

By Louise Bautista | May 17, 2022
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Ratings and reviews on Yelp are everything for businesses today. According to a Yelp Nielsen study, 92 percent of users make a purchase after using the platform. ReviewTrackers also reported that around 45 percent of customers consult Yelp reviews before visiting a business.  And with its 33 million unique app users and 244 million cumulative… Read More »

Five Top Reasons Why Customers Leave You Negative Reviews

Five Top Reasons Why Customers Leave You Negative Reviews

By Misty Casul | May 12, 2022
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Businesses receive negative reviews for various reasons. Some customers choose to bring their complaints online because they expect an apology after experiencing a sub-par service or product. Others want a refund. And some reviewers wish to warn others about your supposedly less-than-superb offerings. This blog post discusses the most common types of customer complaints and… Read More »

Net Promoter Score Survey Best Practices You Should Be Using

Net Promoter Score Survey Best Practices You Should Be Using

By Misty Casul | May 10, 2022
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The timely and consistent use of Net Promoter Score (NPS) data allows you to create the best possible experience for your clients. NPS is a metric used to measure clients’ sentiment toward a brand. It has become one of the standard key performance indicators (KPIs) for measuring customer experience (CX).  This KPI was developed by… Read More »

How Many Online Reviews Does My Business Need To Make a Difference?

How Many Online Reviews Does My Business Need To Make a Difference?

By Thea Danganan | May 5, 2022
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Consumers understandably only want the best when it comes to their purchases, making reviews an integral part of the buying process. Reviews offer guidance from the people who have used the product or experienced the service and allow shoppers to make informed buying decisions.  But as a business, how many do you need to convert… Read More »