Reputation Management
How to Handle Fake or Inaccurate Customer Reviews
Getting five-star reviews feels great for business owners. Getting a lackluster, or worse, a bad review stings. But what should you do about it? Reviews are something that businesses nowadays need to pay attention to. Whether you’re getting good reviews, bad ones, or a mixture of the two it’s essential that you do your best… Read More »
Rize Reviews vs. Podium Comparison
With the growing popularity of social media, online reviews have become more important than ever in establishing your business reputation. One survey from Bright Local found that three in four customers trust a company more if the majority of the company’s reviews are positive. The same study found that 1- or 2-star reviews failed to… Read More »
What is Social Proof and Why is it Important for Your Business?
Imagine that you’re looking to buy something you’ve never bought before: maybe it’s a blender, a pair of hiking boots, or a new mattress. Or maybe you’re not buying a physical product, but you’re still making an important purchase you don’t regularly make. That might include booking a cruise, finding a new doctor, or hiring… Read More »
How to Use Online Reviews to Improve Your Customer Service
Whatever business you’re in, if you can’t keep your customers happy, you’re going to struggle. Customer satisfaction is a big deal: 81% of consumers are willing to pay a business more for a better customer experience. While you might think your company is meeting your customers’ needs, they may not think so. While 75% of… Read More »
Rize Reviews vs. Grade.us Comparison
Are you swamped with negative Google reviews? It may be time to start getting serious about online reputation management. Online reputation management involves getting more reviews, managing both positive and negative reviews, and promoting positive content to boost your business’ image. Managing your reputation allows you to put your best foot forward and gain significant… Read More »