Online Reviews

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How to Use Online Reviews to Improve Your Customer Service

How to Use Online Reviews to Improve Your Customer Service

By Allie Radler | October 2, 2019
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Whatever business you’re in, if you can’t keep your customers happy, you’re going to struggle. Customer satisfaction is a big deal: 81% of consumers are willing to pay a business more for a better customer experience. While you might think your company is meeting your customers’ needs, they may not think so. While 75% of… Read More »

How To Get More Google Reviews

How To Get More Google Reviews

By Allie Radler | August 27, 2019
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When it comes to doing business in this modern age, how you show up in search is everything. Whether you’re a local business or a national chain, having a strong presence in search engine result pages (SERPs) is going to help you get seen at the right time by the right people. But it’s about… Read More »

Online Reputation Management Tips for Banks

Online Reputation Management Tips for Banks

By Tim Clarke | June 4, 2019
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Online reputation management for banks is about more than monitoring what the public has to say about your business. If your bank wanted to be dishonest and untrustworthy, online reputation management would simply consist of deleting poor reviews and implying to the public you are perfect in all things you do. The problem here is… Read More »

Why Online Reviews Are Vital for Credit Unions

Why Online Reviews Are Vital for Credit Unions

By Amber Ooley | May 30, 2019
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The overall goal of online reputation management is to ensure that your reputation speaks highly of you. Having consumers that post nothing but glittery reviews is excellent. However, that’s not always the case. Online reputation management for credit unions is especially essential, as the financial industry tends to suffer from poor reviews due to a… Read More »

Simple Methods to Getting Better Online Reviews for Contractors

Simple Methods to Getting Better Online Reviews for Contractors

By Tim Clarke | May 27, 2019
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When it comes to online reputation management for construction companies, several different things need to be factored in, especially if you are building your brand from the ground up. What’s interesting is that even construction companies who have built a powerful word of mouth reputation still neglect to set up their online presence. Not doing… Read More »

Why reviews are so important for the travel & tourism industry

Why reviews are so important for the travel & tourism industry

By Brent Nau | May 21, 2019
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When people decide to go on a trip to the beach, mountains, or any other destination, one of the first things that they will do is check out online reviews. They will want to see what types of attractions are in the area, how customers enjoyed staying at a certain hotel, and more. If you… Read More »

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