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How To Address Negative Feedback Online

How To Address Negative Feedback Online

By Alan Muther | November 25, 2019
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Negative reviews can permanently damage your business’ online reputation. Four out of five consumers have changed their minds about a recommended purchase after reading negative online reviews. Businesses risk losing as many as 22% of customers when just one negative article is found by users considering buying their product. If three negative articles pop up… Read More »

How To Get More 5 Star Reviews

How To Get More 5 Star Reviews

By ThriveAdmin | October 15, 2019
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Do you search for reviews before making buying decisions? Most people do. We rely on the experience of past buyers to help us decide which restaurants to go to, which hotels to stay at, which plumber to call during an emergency, which renovations companies to call for quotes, which movie to see or TV show… Read More »

How to Use Online Reviews to Improve Your Customer Service

How to Use Online Reviews to Improve Your Customer Service

By Allie Radler | October 2, 2019
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Whatever business you’re in, if you can’t keep your customers happy, you’re going to struggle. Customer satisfaction is a big deal: 81% of consumers are willing to pay a business more for a better customer experience. While you might think your company is meeting your customers’ needs, they may not think so. While 75% of… Read More »

How To Get More Google Reviews

How To Get More Google Reviews

By Allie Radler | August 27, 2019
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When it comes to doing business in this modern age, how you show up in search is everything. Whether you’re a local business or a national chain, having a strong presence in search engine result pages (SERPs) is going to help you get seen at the right time by the right people. But it’s about… Read More »

Online Reputation Management Tips for Banks

Online Reputation Management Tips for Banks

By Tim Clarke | June 4, 2019
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Online reputation management for banks is about more than monitoring what the public has to say about your business. If your bank wanted to be dishonest and untrustworthy, online reputation management would simply consist of deleting poor reviews and implying to the public you are perfect in all things you do. The problem here is… Read More »

Why Online Reviews Are Vital for Credit Unions

Why Online Reviews Are Vital for Credit Unions

By Amber Ooley | May 30, 2019
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The overall goal of online reputation management is to ensure that your reputation speaks highly of you. Having consumers that post nothing but glittery reviews is excellent. However, that’s not always the case. Online reputation management for credit unions is especially essential, as the financial industry tends to suffer from poor reviews due to a… Read More »

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