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NPS Survey Best Practices and How To Use Them To Guide Your Marketing Decisions

NPS Survey Best Practices and How To Use Them To Guide Your Marketing Decisions

By Thea Serrano | September 22, 2021
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Expanding your customer base is critical to growing your business, and it’s no secret that a referral from a loyal customer is one of the fastest and cheapest ways to do it. The net promoter score (NPS) is a widely used metric that reveals how likely customers are to promote or recommend a business to… Read More »

Should You Outsource Your Customer Service and Review Response to a Chatbot?

Should You Outsource Your Customer Service and Review Response to a Chatbot?

By Kim Barloso | September 15, 2021
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If you’ve ever visited a company’s website, chances are you have experienced interacting with a customer support live chat or a customer service chatbot. Companies have taken new technology and in particular, artificial intelligence (AI) and integrated it into their customer service processes. The use of technology in customer service has become the norm and… Read More »

How To Respond to Online Reviews and Why You Should ALWAYS Do It

How To Respond to Online Reviews and Why You Should ALWAYS Do It

By Shadz Loresco | August 4, 2021
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Online reviews simplify and summarize information for consumers who are bombarded with choices daily. This makes them a critical part of the customer’s buying process. Reading your business reviews should be an experience people seek out and keep coming back to. To make that happen, you need an engaging, value-adding review response design.  You may… Read More »

How Chiropractors Can Leverage Online Reviews To Add More Clients

How Chiropractors Can Leverage Online Reviews To Add More Clients

By Kim Barloso | July 21, 2021
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Consumers have proven to rely on the internet for gathering information, including when searching for healthcare providers like chiropractors. Most patients read chiropractor reviews or type “best chiropractor near me” in Google before deciding to book an appointment, making reputation management for chiropractors crucial to their success. Like most healthcare specialists, chiropractors are not exempt… Read More »

Why Yelp Is Hiding So Many Legitimate Online Reviews in Its ‘Non-Recommended’ Section

Why Yelp Is Hiding So Many Legitimate Online Reviews in Its ‘Non-Recommended’ Section

By Thea Serrano | July 7, 2021
Posted in ,,

Between a tourist passing through a particular area and a local who eats out here often, you’d probably be more likely to trust the latter’s reviews on Yelp for a restaurant you’re checking out. This is precisely why Yelp filters reviews by “recommended” and “non-recommended” – it’s an effort to promote reliable and useful reviews… Read More »

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