Review Request Fatigue: How Often Should You Ask For Online Reviews and What’s Too Much?
Surveying your customers has immense potential for improving your products and services. When you get customer feedback, you obtain critical insight to provide more value to clients. However, the massive volume… Read More »
What Are Verified Reviews and How Do You Acquire Them?
Positive online reviews have an enormous impact on customer purchasing behavior. Studies show that 95 percent of consumers tend to read reviews first before buying anything online. On top of that,… Read More »
How To Respond to Online Reviews in a Highly Regulated Industry
Regulatory compliance – two words that can send you into a tailspin if you’re not doing your online business reputation management right. Businesses and organizations are no strangers to regulations. From… Read More »
What To Do When Your Google Business Profile Is Suspended
Google My Business (GMB), now called Google Business Profile, is instrumental to your digital marketing efforts. As your customers’ source of firsthand information about your brand, your Google My Business account… Read More »
Do Online Reviews Really Matter for Medical Providers
Traditionally, patients had limited access to healthcare information before visiting a provider. They relied on hospitals or the organization for a clue on the quality of physician services, including medical quality… Read More »
How To Remove Bad Reviews from Yelp
Ratings and reviews on Yelp are everything for businesses today. According to a Yelp Nielsen study, 92 percent of users make a purchase after using the platform. ReviewTrackers also reported that… Read More »
Five Top Reasons Why Customers Leave You Negative Reviews
Businesses receive negative reviews for various reasons. Some customers choose to bring their complaints online because they expect an apology after experiencing a sub-par service or product. Others want a refund…. Read More »
Net Promoter Score Survey Best Practices You Should Be Using
The timely and consistent use of Net Promoter Score (NPS) data allows you to create the best possible experience for your clients. NPS is a metric used to measure clients’ sentiment… Read More »
How Many Online Reviews Does My Business Need To Make a Difference?
Consumers understandably only want the best when it comes to their purchases, making reviews an integral part of the buying process. Reviews offer guidance from the people who have used the… Read More »
10 Ways To Expand Your Brand Reputation
Your brand reputation is critical to your success. It’s just as consequential, if not more, as any product or service you offer. You can look at it this way: a high-quality… Read More »