The Difference Between Written and Video Testimonials and Why You Need Both
By now, you should have no doubts about the value of testimonials for businesses in any industry. In a previous post, we talked about what testimonials are and how they benefit… Read More »
Top Industries Where Customer Reviews Are Critical
Online review management services matter now more than ever. Why? Because when users Google customer reviews, they trust the results that appear. Online statistics show that 93 percent of customers trust… Read More »
Customer Engagement Strategies That Help Boost Your Reputation Management
Reputation management is always a challenge for any business. With every review shared or comment posted across different platforms, the public perception surrounding your brand is being molded and constantly redefined…. Read More »
How Google My Business Photos Help You Connect With Customers
Your Google My Business (GMB) profile is your business’s greatest online asset in building local search visibility. As a primary resource for gathering information about your business, GMB is also a… Read More »
How To Turn a Disgruntled Customer Into a Brand Advocate
Social media has given everyone a voice – a single piece of positive or negative feedback can make or break your business. Therefore, it’s vital to build brand advocacy among your… Read More »
Best Ways To Get Your Customers To Leave Video Testimonials
Video content is revolutionizing the way people absorb information. Visual and fully immersive experiences are highly effective for keeping people engaged, and while online reviews have always been valuable, video testimonials… Read More »
How To Ask For a Testimonial From a Client
A customer testimonial showcases the best of what your products and services have to offer – through the eyes of your happy customers. It’s an indispensable convincing tool, but getting the… Read More »
NPS Survey Best Practices and How To Use Them To Guide Your Marketing Decisions
Expanding your customer base is critical to growing your business, and it’s no secret that a referral from a loyal customer is one of the fastest and cheapest ways to do… Read More »
Should You Use a Customer Service Chatbot for Customer Support?
If you’ve ever visited a company’s website, chances are you have experienced interacting with a customer support live chat or a chatbot. Companies have taken new technology and in particular, artificial… Read More »
How a Business Should Respond to Online Trolls and Hate Speech (Dos and Don’ts)
Responding to negative reviews is one thing – but what if it escalates, and you’re suddenly dealing with troll attacks and full-on hate speech? Being aware of this ugly side of… Read More »