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How Customer Satisfaction Scores Provide Insights To Improve Your Business

How Customer Satisfaction Scores Provide Insights To Improve Your Business

By Jay Bual | March 8, 2022
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Customer satisfaction (CSAT) surveys reveal customer satisfaction and provide businesses with valuable, direct customer feedback. Essentially, these surveys show you where your business excels and where it falls short of expectations.  A high customer satisfaction score is a reward in itself: It is proof that a business is good at what it’s doing. However, the… Read More »

QR Codes Are Trending and Here’s How They Can Help Your Business Increase Online Reviews

QR Codes Are Trending and Here’s How They Can Help Your Business Increase Online Reviews

By Emman Velos | March 3, 2022
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It’s no secret that ratings and reviews are crucial for a business’s online presence. In this day and age, most customers rely on the information they find online to evaluate their options. In response, businesses turn to brand reputation management tools to get more reviews from their customers and bolster their online reputation. One such… Read More »

How To Grow Your Online Reputation so You Become the Leading Hospital in Town

How To Grow Your Online Reputation so You Become the Leading Hospital in Town

By Emman Velos | February 22, 2022
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Because healthcare services are considered essential, competition in the healthcare sector is often an afterthought – or barely considered. But like all businesses, it’s necessary for hospitals to compete with one another if they hope to be the leading healthcare provider in town and grow their bottom line.  As is also true of any business,… Read More »

How To Grow Your Online Reputation so You Become the Go-To Law Firm in Town

How To Grow Your Online Reputation so You Become the Go-To Law Firm in Town

By Thea Danganan | February 17, 2022
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Reputation means everything to businesses. This is especially true for those in the legal industry, which heavily relies on word-of-mouth referrals to attract clients.  Litigation and other legal processes can be highly emotional and costly – naturally, clients want to work with someone they can trust, somebody with demonstrated credibility and a proven track record…. Read More »

Do Americans Like To Write Reviews?

Do Americans Like To Write Reviews?

By Shadz Loresco | February 15, 2022
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Much has been said about how more and more consumers find satisfaction in reading online reviews. So now, let’s flip the coin and see how the other side is doing: Are consumers pumped up when it’s their turn to write reviews? Here’s what a Pew Research Center survey says: Around 40 percent of Americans almost… Read More »