Online customer reviews now exist practically for all commodities, from consumer apps and products to ride-sharing and delivery services. They come in all types, too: There are positive, helpful and constructive reviews. Others can be humorous or unrelated to the product or service. But there’s one kind that can easily harm your online reputation, whether… Read More »
It’s that time of the year again when businesses and customers are at their busiest. Whether you’re a brick-and-mortar store or an eCommerce business, you are witness to a flurry of activity among customers checking off items on their holiday shopping list. So how do you make the most of this busy time to generate… Read More »
Being proactive in generating reviews has become a priority for our clients. And thanks to the latest online reputation management (ORM) trends and tools, brands and businesses can make the process of giving feedback an excellent experience for their customers. As we continue to look for more convenient and customer-friendly ways to request reviews, quick… Read More »
Customers tend to be very careful when searching for financial advisory services. They do what it takes to find the best financial advisor out there, from performing extensive online research to reading through threads of service or product reviews. After all, it’s their hard-earned money at stake. As online financial advisors, it pays to remember… Read More »
With today’s consumers doing so much research online before making a purchase, many businesses have thrived thanks to their online review generation strategies. And on Yelp, the largest outlet for online reviews today, Yelp business reviews have been transformative in guiding consumer decision-making as a primary review generation platform. Yelp has recognized how crucial its… Read More »