Industry
10 Tips for Effective Restaurant Reputation Management
Restaurant online reputation management (ORM) is not limited to your online presence; it has everything to do with your overall operation, from the kitchen to the dining tables. Everything you do impacts your reputation. If you believe your restaurant is faring well without ORM, you could do so much better by practicing it. In this… Read More »
10 Tips for Effective Hotel Reputation Management
Online reputation management for hotels is not a groundbreaking concept in the hospitality industry, but many establishments still struggle in this area. In this blog, we provide valuable insights and tips to enhance your online reputation, ensuring that guests not only enjoy their stay but are also inspired to share their positive experiences with others…. Read More »
How Patients Use Online Reviews
It’s difficult, and perhaps impossible, for healthcare organizations and professionals to promote and protect their practice’s online reputation while also providing high-quality care for those who rely on them. In the same way that patients look to top medical practitioners to help monitor and maintain their health and well-being, hiring a professional review management team… Read More »
Karen’s Diner: How a Restaurant Chain With Rude Service Gets 4-Star Reviews
Imagine this scenario: You enter a restaurant where you’re greeted by a host who acts like they’d rather be anywhere else. Your server carelessly tosses menus at you and rushes you to order. Every other staff member there is mean-spirited and won’t hesitate to insult your entire existence just because you’ve asked for extra ketchup…. Read More »
Why Online Reviews Matter So Much for Hotels
The internet has become a crucial channel for people to share their experiences and opinions on various products and businesses, including hotels. In parallel, potential guests also use the internet to learn more about hotels before booking. So it’s crucial for hoteliers to have a good understanding of their online reputation and how to generate… Read More »