A Guide to Responding to Online Reviews for Home Services Companies
While there once was a time when word of mouth was the main method of reputation management, it’s true that today, your company’s online reputation will precede it. It’s so important to encourage and manage your company’s online presence. Responding to all of your home service company’s reviews can seem daunting, but it doesn’t have… Read More »
How to Respond to Negative Facebook Reviews
People who post Facebook reviews usually fall into two groups; people who want to share a positive experience, and those who want to publicly trash your business. Unfortunately, it’s the bad reviews that often grab customers’ attention. You probably can’t prevent getting a few negative reviews, but you can learn to respond to them in… Read More »
How is SEO affected by online reviews?
Anyone in business can tell you how important reviews are. Good reviews can make your business stand out from the crowd, while poor reviews can close your doors forever. According to a survey by the marketing firm BrightLocal, positive reviews make 73% of consumers trust a local business more. And customers are reading reviews more… Read More »
Why It’s Important for Businesses to Prioritize Online Reputation Management
In a digital era that’s dominated by social media and online reviews, businesses must constantly be aware of what is being said about their brand online. A recent survey conducted by Clutch found that businesses recognize the importance of online reputation management (ORM): more than half (54%) of the businesses surveyed consider ORM “very necessary”… Read More »
When’s the best time to ask for a review?
In 2016, BrightLocal surveyed a consumer panel of 1,000 people. The results of that survey showed that, if asked, 71% of people would leave a review for a business. That’s a lot of people who are willing to leave a review if asked! We get it, though – it’s hard to ask people to leave… Read More »
How to Respond to Negative Reviews
It happens to the best of us. No matter how vigilant you are at being a fabulous company with fantastic customer service, negative reviews happen. A product gets damaged during shipping, someone doesn’t have the experience they were expecting or an employee goofs. We’re all human, and it happens! It’s how you handle the negative… Read More »
7 Basic Tactics for Getting More Positive Online Reviews
Statistics by BrightLocal reveal that 84% of customers trust online reviews as much as personal recommendations. This is yet another study that confirms what we already know: reviews influence the buying decision of customers. A happy customer’s online review of your product or service is an indicator of quality. Your product, company values and customer care… Read More »
Positive Reviews Equal Small Business Growth
Starting a small business is no easy feat. in fact, it could be one of the scariest things a person can do. Stats show that 8 out of 10 entrepreneurs who start their businesses close it down within the first 18 months, and a whopping 80% of small businesses crash and burn. Traditionally, when a… Read More »
How to Manage Yelp Reviews
Yelp can be a little confusing for our clients here at Rize Reviews because the way they do things is a little different from other review sites. We’ll do our best to explain here, and help you make your rating on Yelp better! The Algorithm The first thing you should know about Yelp is that… Read More »
How to Find the Best Review Sites for Your Industry
Every industry has different review sites that are the most popular. Google and Facebook reviews are always meaningful for any industry, but how do you know what other sites you should be on? The answer to that question isn’t always cut and dry. There is a good way, though, of taking a look and making… Read More »